Katrina Benishek, Marshfield Clinic, will provide a review of the Unified Customer Care Experience (UCCE) upgrade project at the Marshfield Clinic: how technology was leveraged to provide a unified patient experience and facilitate better customer service. Katrina will focus on three areas:
· UCCE upgrade: reasons and project planning
· Operational implementation: design, standardization and training
· Operational impact: what worked and what did not – lessons learned
Please join us for what is sure to be an engaging presentation! Connect with area Healthcare IT professionals, as well as leaders from several local health care organizations. WI Dairyland HIMSS Regional Networking events are open to anyone working in, or interested in, HIT. The event is FREE to registered participants! Use the RSVP button to register today!
Agenda:
5:30-6:00 pm: Registration/Networking
6:00-7:00 pm: Presentation
7:00-7:30 pm: Additional Q&A/Giveaways
